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Testimonials

There is no doubt that St Catharines Catharines Jump Store embodies the skills, expertise knowledge and commitment tp excellence that builds loyal customers. I would like to thank all experts and applaud the tech ,  Derek for exemplar service. Thanks!

Roy & Sharon June 26, 2017

I was very impressed with the support I received this morning from the Barrie location. 
The staff helped me with my issue and had my MacBook back to me in an amazing turnaround time. 
Thank you for the quick efficient, excellent service!!  Cheers 

Kevin May 5, 2017

Our business and our family members have been loyal customers of Jump for years. We have used the services of JumpPlus in Guelph, Moncton and Toronto. Their commitment to service and product knowledge is exemplary and unparalleled. This culture of customer satisfaction as a primary goal is to be applauded and rewarded.

David December 6, 2016

Cannot say enough good things about my experience at the store today regarding my iPad. Cam was able to help me within minutes of walking into the store. Quick, helpful, polite and the iPad was up and running within 5 minutes. Thanks again for great service.

John K. November 10, 2016

I have been a business consultant for over 10years, and I appreciate great customer service.  Last week one of your employees went above and beyond as she helped us with our Apple IPhone 6.  Our small business relies on multiple Apple products, and our phone is used for site visits to quote for our sign company.  Needless to say, Lindsay helped us with our camera recall.  She stayed past her hours, and was very happy to help us.  Having employees value the business as much as the owner is a rare finding....Thank you Lindsay, we will refer ALL our clients and associates to the JUMP store

Laura July 29, 2016

I am writing you to give you an unsolicited evaluation of my experience dealing with your Jump store in Moncton. I and members of my immediate family have recently purchased two iPhone 6S and a Macbook Pro.We have also used Jump on several occassions for repairs and upgrades to existing hardware. On every encounter with the store and it's representatives I have found the service and knowledge to be exemplary. A special call out to Mike Goguen,, your store manager, for his commitment to positive customer experience.

In this age of online purchasing, acquiring merchandise is simple. However, having the added value of ensuring that the product is tailored to work right, is set up to the customer's specs and "just works" is worthy of praise. So cudo's to Jump! I certainly will continue to encourage others to use Jump for their Apple needs.

David C. Moncton, NB January 16, 2016

I recently made my second trip to the Kingston JUMP store to resolve an iPad issue. The staff there were helpful, pleasant and knowledgeable and I REALLY appreciate having access to first rate tech service nearby!

Brenda Kingston, ON December 7, 2015

What a great experience.  The Apple Product Professional explained everything I needed to know.  He took his time and answered  all my questions with patience.  I left the store and came back a couple of hours later and bought an Apple watch and an Apple phone.

Clemence Sudbury December 7, 2015

In fact seeing as I spent so much time in your store yesterday - I actually got to witness all the staff working so efficiently, multi-tasking and juggling with ease. I have to compliment  everyone at the Jump Store for making what could have been a nightmare - into such a positive experience for us!

Marla Kingston, ON November 19, 2015

Our shopping for a computer and was so fortunate to choose the Jump Store for my purchase. The best staff who were very knowledgeable and helpful. Left a very happy lady!!

Stella Moncton, NB October 29, 2015

Just wanted to send a genuine thank you for helping make this product exchange so painless, I am blown away by the excellent level of customer service that is pretty rare to find these days, Much obliged for all the assistance and I will continue to recommend your location to all my family and friends.

Niki Guelph October 15, 2015

I have finally found a store that I can make purchases from and feel confident that if anything arises I can go back and they will help me take care of it.

Timothy St. Catharines October 9, 2015

On Sunday, my fourteen year old son dropped his iPhone 5 which caused the phone to stop working.  Your staff was amazing! A young woman was only to pleased to help me. She performed some magic and, within fifteen minutes, she had the phone up and running again. Amazing! My son was thrilled, as was my wife. I can't thank this young woman enough, for her efficiency to her smile and her incredible customer service. We will be recommending your store to all our friends and family.

Craig St. Catharines October 7, 2015

I am writing to you regarding the excellent customer service I received last week from your store in Avalon Mall, St. John's NL. The staff was professional, explained everything and then offered me a replacement phone without cost which I totally was not expecting!! It was truly amazing and I can't say enough about the customer service: Great attitude, friendly, knowledgeable and treated me with respect as my phone was not damaged and therefore no repairs were needed. I would definitly recommend jump+  to others requiring cell phone repairs.

Glenda St. John's September 8, 2015

I want to share my recent experience at the Jump Plus store in Moncton, and how pleased I am with the service I received from the technician.  Just being listened to went a long way. He was very professional and never said anything bad about the model. But he handled an extremely difficult conversation with maturity and class. The fact he was willing to put in a call to Apple on my behalf was very much appreciated. I really feel like he went above and beyond in his service.

After this recent experience with Jump Plus, I feel very confident in my local Apple service. A big thank you to Jump Plus Moncton.

Jody Moncton, NB September 1, 2015

I had recently been to your store for repairs on an iPad Air and I had dealt with your service team, and I wanted to let your store know how  I greatly appreciated the customer service  My issue was one that wasn't common and Jump+'s service advisor went above and beyond to help me find a solution for the issue, he was outstandly pleasant and assertive when contacting me and always addressed me with kindness and a great personality. As a person that works within customer service myself I admire and repeated how professional yet friendly he was!! You have a wonderful employee and I will be happy to recommend anyone that needs services to Jordan as again he did a wonderful job with my issue !!

Ashley Moncton, NB August 6, 2015

Too often in life, we take the time to complain, but never think to say thanks for a job well done.  I am a retired Corporate Consultant who specialized in Customer Service. I have had 2 experiences with your store and both were positive. From the moment the staff answered my telephone call, to my walking out of the store with my purchase they represented Jumpplus, with professionalism, courtesy and respect for me as a customer.

The staff promptly answered all of my questions, including when he had to consult with one of his peers about the product I was asking about. We communicated both verbally and via email and during those exchanges, I felt valued as a Jumpplus customer. I will definitely return to Jumpplus, based on how the staff treated me and have been telling my friends about how exceptionally well I was treated. Please pass on my thanks!

Robert Barrie August 2, 2015

During each visit we were assisted by different employees, all were very knowledgable, attentive, and most importantly happy to assist. The manager, has done a great job with his team as everyone seemed to get along great and helped each other out. An attribute that is hard to find in electronic based stores.

In light of the great service we received, we have returned to this location to deal with all of our electronic needs, and will continue to do so in the future. I have also felt confident enough to recommend this store to a few of my friends as I know they are sure to receive the same treatment.

Cherise St. Catharines June 14, 2015

Every person I dealt with was helpful, professional, knowledgeable, polite and patient with me.  This has been the most positive customer experience I have had in a long time.  As a manager for a large organization with external business customers, I can state that this team demonstrated leadership attributes by putting the customer first and delivering customer service excellence.

I have a MacBook Air, IPhone and iPad.  I have now created an iCloud email.  This positive experience has turned me in to a life long Apple customer and I will make sure that I let everyone know how well I was treated.

Janet Barrie June 11, 2015

To Everyone at St. John's A huge THANK YOU to everyone who had a hand in assisting us with our new MacBook Pro 13", with the setup, migration, with your patience with our issues; with making this Mac "look/work" like our other Mac and going over and beyond with your service, expertise, knowledge, effeciency, helpfulness, and making us ecstatic with the end result.

Joan & Harold St. John's May 10, 2015

I don't normally write this sort of memo but I feel I must because my experience was THAT good. It is rare that I spend that much money and feel good about it but your technician was absolutely first class. This guy put my mind at ease right from my initial phone call. In a world of constant devolution, this is a rare find. In a nut-shell he was exceptionally courteous, knowledgeable, tenacious, thorough and fast. I was so surprised and happy I will most certainly purchase my next MAC from you and I will most certainly have all the service on my two MACs and my wife's Mac done there.

Peter Sudbury February 17, 2015

I recently had some problems with my I pad . I went to the Sudbury store in the mall . A gentleman was extremely helpful with my problem. Being a senior and somewhat computer shy he explained to me in a way that did not make me feel like I was stupid . He is very knowledgeable with your product and has people skills that cannot be taught . My visit to your store could easily have been a bit of a nightmare , but the staff put me at ease and made my visit very relaxing . I left your store knowing that if I ever need help or assistance with any new purchases or advise with a product I have, my first and only stop will be at this store.

Stuart Sudbury January 26, 2015

It is my utter pleasure to leave a review for the Sudbury Jump+ location. Not only was I met with superb customer service and professionalism, I was serviced speedily and readily. Calling ahead of time to explain my situation I was offered a quick solution, as the technitian fully understood my situation and that I could not part with my Mac for more than a day. It will take no less than 1 hour from calling, to entering the store, to paying and then leaving.. that my mac will be fixed. My whole experience has been, and has always, been please whenever I shop at this location: could not ask for more! Thank you Jump+ Staff

Roxanne Sudbury January 17, 2015

I just want to say that I was pleased with all the help and great service that I received today at the Jump+ Kingston store. I am a new user of Apple products and appreciated very much that time that your employees took with me to get my Apple ID setup so that I could start using apps.This has been the greatest service I have received and I will definitely be coming back to the Kingston store for my future Apple product needs!

Bill Kingston, ON January 13, 2015

I found your front desk personnel to be understanding and empathetic to my concerns. Second my service was put into the hands of your technician, who called me personally to outline an approach to salvaging what he could from the original corrupted hard drive. In the end my computer was returned to me with all the programs and data intact. I'm very grateful.

I've had another incident where our daughter, who attends The University of Guelph called me in  a panic when her MacBook crashed. She did not have a backup of data nor an alternate computer to use for her courses. I remembered that Jump+ had a store in Guelph and contacted them by phone. Once again the service provided was exemplary. We rented a replacement laptop, while her machine was fixed and recovered in full. The representative in Guelph went out of there way to ensure that our daughter's academics did not suffer in the incident.

If this is the business model of service that Jump+ strives to maintain and deliver then I applaud it! I will remain a good customer and tell others of my positive experiences. 

David C. Moncton, NB January 13, 2015

I was so impressed by the service I received I just wanted to put in a good word. I had walked in with the intentions of picking up a power cable for my phone, and to glance at laptops when the staff approached me. With the helpful service and knowledge they provided me, I decided to pick up a laptop at that time too! Thank you for the wonderful service!

Christiane Fredericton January 12, 2015

I was shopping around for Black Friday deals and intent on shopping elsewhere.  Not only did your staff make it clear why I should purchase from Jump+  (without being pushy), but had exceptional follow up service for me when I had a concern the following day.  I am now a loyal customer. The staff are always helpful, knowledgeable and willing to help.

Tamara S. Guelph December 1, 2014

I was just in the St. Catharines store at the Pen Centre last night and today to get my iPhone's power problem solved. I had such a nice experience with the store staff. They were extremely helpful with their courteous and professional service. I had a great "all-around" experience and will be certain to return.

Lisa Elliott St. Catharines November 16, 2014

Amazing service in Guelph. Rare to get good service!!! The staff are nice and knowledgeable!

Donna O'Kelly Guelph November 14, 2014

I was in Jump+ this past Tuesday... and my expectations were so GREATLY exceeded by this excellent customer service.  Thank you again for the incredible service!

Leah King St. Catharines October 23, 2014

My wife, Marilyn, and I had a great experience at the Avalon Mall - St. John's location.  We both came away following our Personal Trainer appointment with increased knowledge, and, for certain, we became instant Apple and Jump Plus Fans.  Jump Plus is a bright light in this day and age..Keep up the great work!

Edward (Bud) Vincent Clarenville, NL October 22, 2014

I recently dealt with your staff regarding a problem with my Mac Book Pro. I use it for work and my documents are very valuable in my work as a consultant to lawyers.  Your technician was very personable and spoke in terms that I could understand. The entire staff at the St. Catharines store are pleasant to deal with and it was very positive experience.

Dan St. Catharines October 17, 2014

It was very evident that it is a one stop shop for everything Apple and that the staff are competent, well trained, and ready to assist and go above and beyond to help you find a product that fits the need.

Phillip Milmine St. John's October 17, 2014